Know what happens before and after shipment.
Specific service items, timing, costs and responsibilities are written into the final quotation and contract.
From requirement review to handover
1. Requirement confirmation
We organize the available product sample, material, dimensions, output target, electrical supply, workshop conditions and destination information.
2. Technical and commercial scope
The proposed configuration, included equipment, optional items, testing basis, lead time and payment terms are reviewed before order confirmation.
3. Manufacturing and communication
Order-specific milestones and any requested documentation should be confirmed in the agreed production plan.
4. Testing and shipment
Test conditions, acceptance items, packing method and shipping documents are defined for the project.
Three layers of project support
Test & documentation
Agree the test plan, machine checks, photos or video, packing list and export documents required for the shipment.
Installation & training
Confirm site preparation and whether remote guidance or on-site service is included in the commercial scope.
Parts & troubleshooting
Keep the machine model, serial information, photos, video and alarm details ready to speed up technical communication.
Need the service terms for a specific machine?
Tell us the project and destination. We will include the applicable scope in the quotation.